Custom printing services available upon request. Call (413) 543-5004 with questions.

Help Section / You may have questions that can be answered right here. Take a look below for more information.

What paper stock do we print on?

Our Business Cards, Postcards, Rackcards, Press Kit, Bookmarks, Tent Cards and Collector Cards are printed on 16 pt glossy card stock with UV coating (lamination) on the color side(s). We also offer 16 pt Premium Uncoated paper stock for our business cards and our 4x6 and 5.5x8.5 postcards. All other products are printed on 100 lb gloss book stock, with overall aqueous coating on both sides.

What's the turnaround time on print?

Turnaround time on our Business Cards, Postcards, Brochures & Flyers are 2-5 business days after approval and processed payment. Envelopes & Calendars are 4-8 business days after approval and processed payment.

ROUNDED CORNERS: Additional 3 business days.

What kind of inks do we use?

All of our products are printed with four-color inks: (Cyan, Magenta, Yellow, and Black). Color density less than 15% may not print.

Can I upload files to be incorporated into my design?

Yes. You will have the opportunity to upload your files after your payment transaction has been completed.

What if I am not satisfied with my print order?

We are committed to customer satisfaction. However, we are not responsible for typing, color, image, or design errors introduced by customers in the document creation process. Since each order is unique to each customer it has no re-sale value, therefore all sales are final.

What is our return policy for print?

All sales are final. If we verify that we made an error on our end, we will re-print the order. No Refunds or Credit. Customer must notify us within 6 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive a replacement the customer must return 100% of the received product within 15 days (at their own expense) from the time when the delivery was received. All new charges related to expediting printing (Rush Printing or Shipping) are NON REFUNDABLE, including those orders that are returned for any reason.

Envelopes & Letterheads Paper Effect In Color

Please note that because our letterhead and envelope premium paper stock is "uncoated", we recommend you not use colors with high color density. By this we mean dark colors (black, purple, blue, brown, etc). Dark colors tend to get soaked into the paper if their color values are too high. For best results, heavy ink is not recommended, please use light colors.

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